Our ‘Returns' policy on motorcycle protective wear is pretty straightforward, but nonetheless there is some technical stuff we need to go through with you.
Basically, if you want to return something to us because it doesn't fit, or because you've simply changed your mind, you have a full 12 months to get your goods back to us.
All that we ask is that the items be returned to us unused, in their original packaging, and with all the relevant labels, so that they can be re-sold as new items.
It's a slightly different story if you are returning faulty goods.
In such cases, you must contact us within a fortnight.
Our protective wear policy also includes free returns, albeit only on the first return.
Now we often recommend that our customers use a service called "Collect Plus" that allows you to drop a package off at a local shop (www.collectplus.co.uk).
We will refund the economy charge you pay to Collect Plus but, in addition, we strongly recommend that you pay for the insurance.
The maximum insurance value with Collect Plus is £500, so if returning multiple items, you may need to send them in more than one package.
If you decide to use your own carrier, we will refund to a maximum charge of £6.20. Again, you must take out insurance as we cannot be held responsible for items that do not reach us.
On items of non-protective wear like books, T-shirts, diecast models, gifts and accessories, your statutory rights under the 2014 Consumer Contracts Regulations will apply.
Basically, if you wish to return an item, for whatever reason, you must make contact with us within a fortnight of receiving your goods.
It is your responsibility to make sure that any items you are returning reach us safely, so please remember to take out the appropriate insurance.
All goods must reach us in an unused condition, with all the packaging, and all labels, intact, such that they can be re-sold as new items.
Under the current legislation, there are items that cannot be returned to us, such as opened DVDs and underwear.
Special order and bespoke items, like Bagster tank covers, can also not be returned.
If you are based outside the UK, please see the section on returning goods from overseas.
For reasons we trust you will understand, we do not offer free returns to customers returning items from overseas.
But we will accept returns of protective wear for up to 12 months as per our standard returns policy, if you change your mind, and do not want to keeps your goods.
There's really only one point we would like to make about returns from overseas; and it's a point that applies only if you are based outside the EU.
We would ask you to mark clearly on the box something along the following lines:
"MAIL ORDER GOODS RETURNED FOR EXCHANGE. PLEASE DO NOT CHARGE DUTY"
The problem is that our warehouse staff are programmed not to accept any parcels with import duty charges, and what this could mean is that your package ends up being returned to you.
A slightly different procedure applies if the goods you receive are faulty, or if you wish to change them for another product, or another size. If this is the case, we would ask you to make contact with us within a fortnight of receiving the goods. We will then want to have a discussion with you to see if there is a better solution than shipping your goods back to the UK!